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Privacy Policy

Data Controller Information

The legal entity responsible for processing personal data is MISURI, S.A.U. (operating as Bingo Canoe), with NIF A-28890516. The registered office is Avda. de Bruselas nº 26, CP: 28109 Alcobendas (Madrid). Additional commercial registry information and details regarding the appointed Data Protection Officer (DPO) are available in the About us section.

Categories of Processed Data

Web and Mobile Navigation

Unregistered user access to the platform via desktop browsers or the official mobile App does not require user identification. System servers automatically record standard technical telemetry, including IP addresses, domain access nodes, and session timestamps. Device-level storage utilizes cookies in accordance with established tracking protocols.

Account Registration and Activity

Upon authentication through the secure Login portal, the system processes the user’s operational data. This dataset includes identification details, financial transaction records, logs of any activated promotional Bonus, and the complete history of casino and sports Betting activities.

Data Utilization and Transmission

Personal data is used exclusively for platform navigation, user analysis, and the resolution of direct user inquiries. All data processing is strictly bound by the accepted Terms and Conditions.

MISURI, S.A.U. does not commercialize or transfer personal data to unauthorized third parties. Internal data sharing is restricted to corporate affiliates strictly on an operational need-to-know basis. External data transmission occurs exclusively when required by Public Administrations, Judges, or Courts under Spanish legislation, including mandatory disclosures required to enforce mandatory Responsible Gaming frameworks.

Data Retention Periods

User data is retained only for the time necessary to provide the requested services or maintain active accounts. When data is no longer operationally necessary, it undergoes a legal block. Blocked data is isolated from standard processing and stored solely for a legal prescription period of 3 years to address potential judicial requirements or inquiries from the Public Prosecutor’s Office. Upon the expiration of this prescription period, the data is permanently deleted. If there is pending litigation, the associated data is retained exclusively for evidentiary purposes until a final legal resolution is issued.

User Rights and AEPD Guidelines

Current Spanish data protection regulations grant users the following enforceable rights regarding their personal information:

  • Right of Access: Obtain confirmation of the categories of data currently being processed.

  • Right of Rectification: Demand the correction of inaccurate or incomplete records.

  • Right to Portability: Receive an interoperable digital copy of the user’s data file.

  • Right to Restriction: Request the limitation of processing under legally specified parameters.

  • Right to Erasure: Demand the permanent deletion of data when processing is no longer justified.

  • Right to Object: Cease the distribution of commercial and marketing communications.

  • Revocation of Consent: Withdraw previously authorized data processing permissions.

  • Regulatory Complaints: File formal complaints directly with the Spanish Data Protection Agency (AEPD).

Users can exercise these rights by sending a formal request, accompanied by the required identification documentation, by postal mail to the Madrid headquarters or via the designated privacy email address support@bingo-canoe.com. Standardized complaint templates are available on the official AEPD website.