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Responsible gaming

Bingo Canoe is committed to operating a socially responsible platform for both land-based and digital Betting and casino games. The primary operational objective is to maintain a safe entertainment environment and implement technical measures that prevent gambling-related harm.

Basic Principles of Safe Gaming

Responsible gaming involves treating betting as a budgeted entertainment expense rather than a source of income. Standard safety practices include:

  • Establishing strict money and time limits before starting a session.

  • Playing exclusively with disposable income and avoiding borrowed funds or credit.

  • Refraining from playing under emotional distress or the influence of alcohol.

  • Avoiding attempting to recover financial losses.

To assess gambling habits, users can take a standardized self-assessment test based on NODS criteria. Potential risk indicators include playing to escape problems, lying about gambling expenses, or prioritizing gambling over professional or personal obligations.

Protection of Minors and Identity Verification

Gambling is strictly prohibited for individuals under the age of 18. Bingo Canoe implements comprehensive verification protocols for all users attempting to register through the web platform or the mobile App.

  • Data Verification: During registration, users must provide an official ID (DNI/NIE). This data is cross-referenced with the Identity Verification System of the Directorate General for the Regulation of Gambling (DGOJ).

  • Data Processing: All identity verification and document handling procedures are executed in strict compliance with the platform’s Privacy Policy.

  • Account Suspension: Any account suspected of being operated by a minor is subject to immediate suspension and permanent closure.

User Account Control Mechanisms

To facilitate responsible financial management, the Bingo Canoe system provides mandatory and adjustable control features.

Legal Deposit Limits

In accordance with Spanish regulations, all user accounts are subject to predetermined maximum deposit thresholds:

  • Daily Limit: €600 (from 00:00 to 24:00 of the current day).

  • Weekly Limit: €1,500 (Monday 00:00 to Sunday 24:00).

  • Monthly Limit: €3,000 (from day 1 to the last day of the month).

Users can decrease these limits manually with immediate effect. Requests to increase or remove these limits require passing a preventive test and maintaining a risk-free account history for a minimum of three months, subject to the official Terms and Conditions.

Session Time and Expense Management

Upon executing a successful Login, users are shown the timestamp of their previous session. Active sessions include a continuous on-screen clock. For online slots, users must predefine session time and spending limits before gameplay begins. The system will automatically terminate the session after 20 minutes of total inactivity.

Risk Detection and Intervention Algorithms

Bingo Canoe uses a predictive algorithm designed to identify repetitive markers and sequential behaviors indicative of problem gambling.

If risk behavior is detected, the platform initiates the following automated restrictions:

  • Issuance of a mandatory 72-hour warning requiring user acknowledgment.

  • Immediate restriction from participating in any VIP program or promotional Bonus.

  • Suspension of commercial and marketing communications.

  • Prohibition of using credit cards to make deposits.

  • Denial of requests to increase legal deposit limits.

Self-Exclusion Procedures

National Registry (RGIAJ)

Users can formally request a comprehensive ban from all licensed gambling operators in Spain by registering with the General Registry of Gambling Access Bans (RGIAJ) managed by the DGOJ.

Internal Platform Self-Exclusion

Bingo Canoe provides an internal self-exclusion tool accessible through the user profile. Its activation results in the immediate blocking of the account for a minimum duration of 6 months. During this period, the user cannot access betting features, although they retain the right to withdraw existing funds by contacting customer support.

Corporate Responsibility and Research

Bingo Canoe actively supports industry research and the development of sociological studies related to online gambling behavior. Detailed information about the company’s Corporate Social Responsibility plans and ongoing regulatory commitments can be found in the About us section.